Frequently Asked Questions
Q: How do I measure my dog?
A: Our sizing is based on back length so we suggest measuring your dog’s back from the base of the neck to the base of the tail (in cms). This will determine what size bracket your dog will fit into. For more details please look at our Size Guide.
Q: How do I return my order?
A: You should have a returns form in your package. If you don’t happen to have one, please email us at firstname.lastname@example.org and we will send you the label. This is a free returns form via Royal Mail. Please ensure you leave all order forms in the package and the jumper is in a brand new state. We advise you have proof of postage in case anything gets lost in the post.
Q: Am I able to exchange my item?
A: We do offer exchanges but it depends on stock availability. Please email us at email@example.com and we will get back to you as quickly as we can.
Q: I have emailed you but received no response within 24hours?
A: We do our best to reply as quickly as we can but during peak season we can be inundated with requests. If you don’t hear anything after 3 working days, please email us again and we will get back to you.
Q: Is it too late to cancel my order?
A: You are able to cancel your order within 12hours of making the purchase. This is to ensure we don’t send it off and end up in a mix up.Please email us at firstname.lastname@example.org and we will cancel the order for you.
Q: What styles in the new collection are sustainable?
A: Both the Flower Power Matching sets are made from sustainable yarns and the Henry matching set. We are hoping to increase our sustainability further in years to come.
Q: I’m a Ladies UK size 10, will the matching jumper fit me?
A: Yes. All of the Hotmom jumpers are one size which fits a Women’s UK8-12.
Q: Do you do international delivery?
A: Yes. We now are offering delivery to Europe and North America. Please look at Shipping Page for more information.
Q: Do you do wholesale?
A: Yes. Please email us at email@example.com for more information.
Q: Is Free UK Shipping tracked?
A: Yes, in fact all of our shipping services are tracked. Your shipping confirmation will include a Yodel tracking number.